Get help today with our new remote desktop software. We can help your business computers without the need for an in-person visit or having to wait for an appointment. Simply click the “Get Remote Desktop Software” link below then select “Save File” then follow the instructions shown. If you get stuck, there’s some tips below or if you still need help you can call us. Once you are connected we will be able to see your desktop and offer assistance. Afterwards you are free to uninstall the software or keep it to receive future assistance.

  • Get Remote Desktop Software

  • When prompted select “Save File”.

  • When downloaded, select “Open” or “Run”.

  • Select “Allow” when asked for permission, then “Next”, then “Finish”.

  • Call us when you’re ready at 623-680-6827

 

Download Help:

“I downloaded the software but now I can’t find it.”

If you’ve downloaded the software but can’t seem to find it, try looking for the a blue or green downward arrow and clicking it. It may also be a button at the bottom of your screen depending on which browser you use. You can also try opening Windows Explorer (yellow folder icon) and selecting “Downloads”. It should be listed there as “Action1 or Computer Ace…”. Here is a very helpful video on finding files on your computer that might help as well.

“I installed the software but now I can’t find it.”

If you’ve installed the software after downloading it but can’t seem to find it, try clicking the Windows search bar and typing “Computer Ace” or click the Windows Logo button (aka Start button) at the bottom left and looking under All Programs.